Hiring a new caregiver can be difficult therefore, the first impression is crucial!

Change can be challenging, especially for older adults who value familiarity and routine. Whether you’re transitioning to in home care for the first time or welcoming a new caregiver into an existing arrangement, a thoughtful introduction can make all the difference. A smooth transition helps build trust, reduces anxiety, and sets the stage for a positive relationship between the caregiver and your loved one.

In this blog, we will walk you through how to introduce a new caregiver to ensure comfort, confidence, and peace of mind for everyone involved.

Wear a Nametag

Ask the caregiver to wear a nametag with large print, and their first name only. The last name is not important, and it is easier to remind someone of one name instead of two. Make sure the nametag print is bold and easy to read.

Encourage Formalities

The new caregiver and the family should speak the caregiver’s name as much as possible. For example, “Hi Mr. Smith my name is Ashley, and I am happy to meet you.” Later at lunch, “Hi Mr. Smith it is Ashley again, it is time to take your medications.” The following day, “Good Morning Mr. Smith, it is Ashley.”

This will help your loved one feel respected and help them become more familiar with the new caregiver’s name, promoting a successful relationship.

Be Direct in Communication

Make sure the new caregiver knows to approach your loved one from the front, with clear eye contact while speaking. Speaking from behind is distracting and can be confusing. Also, the older adult may read lips well. Check to make sure the older adult has hearing devices in place, if needed. Please try to not look down on the older person – get at their level.

Knowing hearing limitations is critical. Do not speak softly, but not too loud, speaking clearly and in front of the older adult is more important. If the older adult is visually impaired, make sure this information was reviewed with the new caregiver prior to starting work. Visually impaired seniors require special training and instructions.

Request Consistent Style

Ask the new caregiver to wear similar clothes each time they visit, so your loved one can remember them easier. This is especially helpful if the older adult has multiple caregivers or is cognitively impaired – consistency is crucial.

Also, you may want the caregiver to wear their hair the same way. Changing hair styles is difficult on someone who just met the new caregiver. If the new caregiver likes to wear their hair in a ponytail, great, but keep it the same style.

Give Notice

Allow for time to for you and your loved one to adjust. If, however, you feel a caregiver is not a fit, then call the agency after the shift is over. Communication with the agency is critical. Give concrete examples as to why it did not work out.

Foster a Relationship

Tips for breaking the ice-in order to build a successful relationship, include asking the new caregiver to inquire about the client and his/her past jobs, volunteer work, hobbies or things of the past that make them happy. Tell these topics to the new caregivers prior to starting the job.

Set Boundaries

Make sure the new caregiver does not speak about your loved one in front of them, or report how the day went. Out of respect, call the family or write notes for later. Older adults deserve the dignity to feel good about themselves and anything negative may create depression or withdrawal.

Introducing a new caregiver is an important step in ensuring your loved one receives the care and support they need. By preparing in advance, fostering open communication, and allowing time for trust to develop, you can make the transition smoother and more comfortable for everyone involved. Every older adult adjusts at their own pace, so be patient and attentive to their feelings throughout the process. With the right approach, a new caregiver can become not just a helping hand but a trusted companion, bringing peace of mind to both your loved one and your family.

For more information on how to introduce a new caregiver, please visit our website or contact us directly. Together, we can ensure your loved one has the right new caregiver for their specific needs.

Written by Jacqueline DuPont-Carlson, PhD, EdD, Gerontologist
For more questions, please contact an advisor at Assured In Home Care at (800) 925-7159.